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Gamification and service quality in bike sharing: an empirical study in Italy

Maria Giovina Pasca, Roberta Guglielmetti Mugion, Martina Toni, Laura Di Pietro and Maria Francesca Renzi from the Department of Business Studies, Roma Tre University, Rome, Italy, published an article on Emerald Publishing Limited in 2021 regarding gamification and the service quality in bike sharing.

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